The IZON camera is equipped with a 2.4GHz antenna, and works with 2.4GHz networks. Some Wi-Fi routers are equipped with 2.4GHz and 5GHz antennas, and will allow one network name (SSID) and password configuration to be utilized over both 2.4GHz and 5GHz simultaneously.
When adding a camera to a network configured in this way, it may be necessary to temporarily separate the two frequencies (2.4GHz/5GHz) by assigning a different name to the 5GHz frequency in your router's configuration while activating your camera.
If you are having difficulty connecting your IZON camera to a network configured in this way, please separate the two frequencies by changing the name of the 5GHz frequency, or disabling the 5GHz frequency, during activation.
Once you have added the camera to your 2.4GHz network using your mobile device, you may return your 5GHz network to the original shared configuration with the 2.4GHz network, without any issue.