Warranty

There is a one year limited warranty available to Stem Innovation products.

What does the Stem warranty cover?

Stem warrants that its products shall be free from defects in materials or workmanship, with the exceptions stated below.

What is the period of coverage?

1 year from the date of original purchase (unless additional coverage required by law).

What does the warranty not cover?

The warranty does not cover software that may be used with the product. Stem shall not be liable for any data loss or incidental or consequential damages related to this product. Some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty provides you with specific legal rights; you may have other rights, which may vary from one state, province, or country to another. This warranty does not cover any defect, malfunction or failure that occurs as a result of: misuse or failure to follow the product directions; abuse; or use with improper, unintended or faulty equipment. Further, opening sealed components, modifying or tampering with the product, adding or removing components not intended for use with this will immediately render this warranty null and void.

What will Stem do to correct the problem?

Stem will, at its option, repair, or replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured, or is out of stock, at its option, Stem may replace your product with a similar Stem product.

How to Obtain Warranty Service

To get a covered product repaired or replaced, you must contact Stem during the warranty period by either calling (800) 704-7186 if you are in the U.S., or by e-mail (support@steminnovation.com). If you email Stem, you must include your name, address, email address, telephone number, date of purchase and a complete description of the problem you are experiencing. If the problem appears to be related to a defect in material or workmanship, Stem will provide you a return authorization and instructions for return shipment. Return shipments shall be at the customer's expense, and the return must be accompanied by the original proof of purchase and in the original packaging. You should insure the shipment as appropriate because you are responsible for the product until it arrives at Stem. The above limited warranties and remedies do not extend to third-party products used with the product.

Have More Questions? Submit a request
Powered by Zendesk